Key Performance
More- Earnings Score: N/A
- Momentum Score: 12
- True Yield: N/A
- Financial Health Score: N/A
%20scale(1,1)}%2025%25%20{transform:%20translate(24.943161px,19.954806px)%20scale(0.85,0.85)}%2050%25%20{transform:%20translate(24.943161px,19.954806px)%20scale(0.7,0.7)}%2075%25%20{transform:%20translate(24.943161px,19.954806px)%20scale(0.85,0.85)}%20100%25%20{transform:%20translate(24.943161px,19.954806px)%20scale(1,1)}}%20%23ewMkZ6d8Hun3_ts%20{animation:%20ewMkZ6d8Hun3_ts__ts%204000ms%20linear%20infinite%20normal%20forwards}@keyframes%20ewMkZ6d8Hun3_ts__ts%20{%200%25%20{transform:%20translate(24.9787px,20.012362px)%20scale(1,1)}%2025%25%20{transform:%20translate(24.9787px,20.012362px)%20scale(0.85,0.85)}%2050%25%20{transform:%20translate(24.9787px,20.012362px)%20scale(0.7,0.7)}%2075%25%20{transform:%20translate(24.9787px,20.012362px)%20scale(0.85,0.85)}%20100%25%20{transform:%20translate(24.9787px,20.012362px)%20scale(1,1)}}%20]]%3e%3c/style%3e%3cdefs%3e%3clinearGradient%20id='ewMkZ6d8Hun2-fill'%20x1='12.5'%20y1='23.5001'%20x2='-0.868518'%20y2='16.4047'%20spreadMethod='pad'%20gradientUnits='userSpaceOnUse'%20gradientTransform='translate(0%200)'%3e%3cstop%20id='ewMkZ6d8Hun2-fill-0'%20offset='0%25'%20stop-color='%23FF2F00'/%3e%3cstop%20id='ewMkZ6d8Hun2-fill-1'%20offset='100%25'%20stop-color='%23FF9100'/%3e%3c/linearGradient%3e%3clinearGradient%20id='ewMkZ6d8Hun3-fill'%20x1='31.5059'%20y1='27.1026'%20x2='10.2884'%20y2='14.9373'%20spreadMethod='pad'%20gradientUnits='userSpaceOnUse'%20gradientTransform='translate(0%200)'%3e%3cstop%20id='ewMkZ6d8Hun3-fill-0'%20offset='4.7%25'%20stop-color='%23FF2F00'/%3e%3cstop%20id='ewMkZ6d8Hun3-fill-1'%20offset='100%25'%20stop-color='%23FF9100'/%3e%3c/linearGradient%3e%3c/defs%3e%3cg%20id='ewMkZ6d8Hun2_ts'%20transform='translate(24.943161,19.954806)%20scale(1,1)'%3e%3cpath%20d='M14.8466,29.2814c0,0-14.408088-4.6983-12.05895-19.79995c0,0,1.50345,4.85085,4.13448,5.30845s-2.03592,4.6373,7.92447,14.4915Z'%20transform='translate(-24.943161,-19.954806)'%20fill='url(%23ewMkZ6d8Hun2-fill)'/%3e%3c/g%3e%3cg%20id='ewMkZ6d8Hun3_ts'%20transform='translate(24.9787,20.012362)%20scale(1,1)'%3e%3cpath%20d='M37.4922,21.9282l4.0719.244v-12.81353C31.0713,3.28748,17.7595,7.6502,17.7595,7.6502c.3445-4.51526-3.5707-5.52204-3.5707-5.52204c2.5371,1.52542.3132,6.22373.3132,6.22373C13.0299,0.084092,0,1.02986,0,1.02986C8.92672,4.35528,6.70287,7.98579,6.8908,16.6197c.18794,8.6034,8.3943,12.9966,8.3943,12.9966l-6.60895-.2441v13.2407c0,0,5.48135,2.3797,13.68765,3.1729v-22.3017h-4.4477c-1.0023,0-1.942-.8237-1.942-1.8v-5.7356c0-.9763.9397-1.8,1.942-1.8h4.4477v-1.3424h5.0115v1.3424h5.0115c1.0023,0,1.848.7932,1.848,1.8v5.7356c0,.9763-.8144,1.8-1.848,1.8h-5.0115v22.5153h.2819c11.1192-.0611,15.9428-7.3221,16.256-13.3017.4698-7.7492-6.421-10.7695-6.421-10.7695Z'%20transform='translate(-24.9787,-20.012361)'%20fill='url(%23ewMkZ6d8Hun3-fill)'/%3e%3c/g%3e%3c/svg%3e)
Latest Research & News
TTEC announced the launch of TTEC VeriCycle, an AI-powered claims validation solution designed to help healthcare payers and providers reduce claim denials, improve accuracy, and accelerate reimbursement. The solution combines AI automation with healthcare expertise to identify and resolve claims issues before submission, addressing challenges like eligibility mismatches, prior authorization gaps, and coding discrepancies.
06/11/2026, 8:00 AM • GlobeNewswire
Percepta Expands European Operations with New Valencia Site
Percepta, a customer experience solutions provider for the automotive industry, announced the opening of a new service center in Valencia, Spain. The expansion enhances its European operations and multilingual support capabilities in Spanish, French, Portuguese, and Italian, enabling the company to deliver AI-enabled customer experience solutions across key European markets.
06/02/2026, 8:00 AM • GlobeNewswire
TTEC Launches TTEC Titan™, an AI-Powered Security Platform for Remote Customer Experience Operations
TTEC announced the launch of TTEC Titan™, an AI-powered security platform designed to secure remote contact center and customer experience operations at enterprise scale. The platform combines threat detection, behavioral monitoring, fraud prevention, and compliance management. TTEC also announced a seven-year contract extension with Volkswagen Group UK.
05/28/2026, 5:34 PM • GlobeNewswire
TTEC and Volkswagen Group UK Expand Strategic Collaboration with New Seven-Year Agreement
TTEC announced a seven-year contract extension with Volkswagen Group UK to continue delivering customer care, case management, and AI-enabled omnichannel contact centre solutions. The partnership, which began in 2020, has modernized customer operations through cloud-based platforms and advanced automation across multiple VW Group brands including Audi, Škoda, and SEAT.
05/21/2026, 4:00 AM • GlobeNewswire
ECCA and TTEC Release “Visionary Voices” Research on the Future of Contact Centre Sales in Europe
TTEC and the European Customer Contact Alliance released research showing European organizations are shifting from outbound selling to sales-through-service models in contact centres. The report highlights declining effectiveness of cold calling, expansion of commercial roles across customer lifecycles, and increased use of AI to support human-led selling. Key findings are based on analysis and focus groups with leaders from major companies including Air France KLM, Barclaycard, BT Group, DHL, Nespresso, VodafoneThree, NatWest, and Volkswagen Group.
05/05/2026, 4:00 AM • GlobeNewswire
Percepta, a customer experience leader for the automotive industry, won seven Stevie® Awards at the 2026 ceremony, achieving recognition in every category it entered. Former President Karen Gurganious received the Gold Stevie® Award for Woman of the Year in Customer Service. Thomas Monaghan, formerly of TTEC, has been appointed as the new president following Gurganious's departure after six years in the role.
03/09/2026, 7:43 PM • GlobeNewswire
TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™
TTEC Holdings announced the expansion of its AI-driven frontline performance ecosystem (TTEC RealSkill™ and TTEC Perform™), now supporting 100+ enterprise clients and 25,000+ frontline agents globally. The integrated platform has delivered measurable results including 12% improvement in associate retention, 8% reduction in average handle time, 100% compliance accuracy within 60 days, 23% increase in Net Promoter Score, and 10% lift in sales conversion rates.
02/16/2026, 8:00 AM • GlobeNewswire
TTEC Holdings has won a Gold Award at the Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite, an AI-enabled learning design ecosystem. The proprietary solution combines generative AI with learning science to accelerate curriculum development and improve design quality, demonstrating measurable business impact on learner outcomes and organizational performance.
01/15/2026, 5:33 PM • GlobeNewswire
TTEC Recognized as a Major Contender in Everest Group’s 2025 Sales Services PEAK Matrix® Assessment
TTEC Holdings has been recognized as a Major Contender in the Everest Group Sales Services PEAK Matrix® Assessment 2025, highlighting its comprehensive sales services portfolio and AI-driven capabilities across B2B and B2C sales channels.
12/11/2025, 5:00 PM • GlobeNewswire
TTEC Expands Operations in Egypt Following Global Offshoring Summit Engagement
TTEC Holdings is expanding its operations in Egypt, signing an MOU with ITIDA to add 3,500 employees by 2029 and establishing a multilingual customer experience hub in Cairo with over 500 current employees.
11/25/2025, 9:14 PM • GlobeNewswire
Peers
Statistics
MoreInformation as of 06/22/2026
Company Profile
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across live interaction channels. It operates through TTEC Digital and TTEC Engage segments. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in May 1996. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.