Key Performance
More- Earnings Score: N/A
- Momentum Score: 80
- True Yield: N/A
- Financial Health Score: N/A
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Latest Research & News
eGain announced a deeper integration of its AI Agent with Salesforce Service Cloud, embedding AI-powered knowledge and contextual intelligence directly into the platform. The integration enables support teams to resolve cases faster, reduce handling times, and increase self-service deflection without changing their workflows. Features include omnichannel AI support, context-aware case creation, AI-powered email assistance, and intelligent knowledge integration with KCS workflows.
05/07/2026, 3:53 AM • GlobeNewswire
eGain announced a deeper integration of its AI Agent with Salesforce Service Cloud, embedding AI-powered knowledge and contextual intelligence directly into the platform. The integration enables support teams to resolve cases faster, reduce handling times, and increase self-service adoption without changing their workflows. Features include omnichannel AI support, contextual case escalation, AI-assisted email handling, and intelligent knowledge integration within KCS workflows.
05/07/2026, 3:53 AM • GlobeNewswire
eGain announced a deeper integration between eGain AI Agent and Salesforce Service Cloud, embedding AI-driven knowledge and contextual intelligence directly into Salesforce's platform. The integration enables support teams to resolve cases faster with omnichannel AI support, context-aware case creation, intelligent knowledge integration with KCS workflows, and enhanced self-service capabilities, without requiring employees to change their working methods.
05/07/2026, 3:53 AM • GlobeNewswire
eGain announced a deeper integration between eGain AI Agent and Salesforce Service Cloud, embedding AI-powered knowledge and contextual intelligence directly into agents' workflows. The integration enables faster request resolution, reduced processing times, and increased self-service deflection without requiring agents to change their work habits. Features include omnichannel AI support, contextual ticket creation, AI-assisted email handling, and intelligent knowledge integration with KCS workflows.
05/07/2026, 3:53 AM • GlobeNewswire
eGain announced a significant expansion of its AI Agent integration with Salesforce Service Cloud, enabling AI-powered knowledge capabilities and contextual intelligence directly within the platform. The integration allows customer service teams to resolve cases faster, reduce handling times, and increase self-service requests without disrupting existing workflows. Features include omnichannel AI support, automatic case context preservation, email assistance, and intelligent knowledge integration with KCS workflows.
05/07/2026, 3:53 AM • GlobeNewswire
eGain hat Agentic Studio vorgestellt, eine neue Funktion für seinen KI-Agent, die es ermöglicht, Kundenanfragen vollständig autonom zu bearbeiten. Die Lösung nutzt Multi-Agent-Orchestrierung, um komplexe Anfragen durchgängig zu lösen, externe Systeme abzufragen und Transaktionen auszuführen – ohne menschliches Eingreifen. Dies soll Bearbeitungszeiten verkürzen, Servicekosten senken und die Erstlösungsquote verbessern.
05/07/2026, 1:40 AM • GlobeNewswire
eGain announced Agentic Studio, a new functionality in eGain AI Agent that enables AI agents to independently handle customer requests end-to-end through multi-agent orchestration. The solution aims to reduce resolution times, increase first-contact resolution rates, and lower service costs by combining AI reasoning with deterministic guidance and autonomous transaction capabilities across external systems.
05/07/2026, 1:40 AM • GlobeNewswire
eGain announced Agentic Studio, a new feature enabling AI agents to autonomously resolve complex customer requests end-to-end by coordinating multiple agents, querying external systems, and executing transactions without human intervention. The solution reduces processing times, improves first-contact resolution, and lowers service costs while maintaining compliance through deterministic AI reasoning.
05/07/2026, 1:40 AM • GlobeNewswire
eGain Launches AI Agent IVA to Deliver Accurate, Conversational Customer Service
eGain announced the launch of AI Agent IVA, an intelligent virtual agent that resolves customer inquiries through natural conversation powered by eGain's AI Knowledge Hub. The solution eliminates rigid decision trees and scripted menus, offering 24/7 global coverage with voice automation capabilities and vendor-agnostic integration across CRM and contact center systems.
05/06/2026, 3:56 AM • GlobeNewswire
eGain Named Finalist in Two Categories at the National AI Awards 2026
eGain Corporation has been named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure for its Composer agentic AI tool, and AI in Marketing and Customer Experience for its partnership with BT. The company's platform powers GPT-driven customer service solutions across multiple business units serving tens of millions of UK customers while maintaining compliance and governance.
04/30/2026, 5:00 AM • GlobeNewswire
Rogue Credit Union has significantly expanded its deployment of eGain's AI Knowledge Hub and agent assistance platforms across contact center and enterprise operations. The expansion includes eGain Knowledge + AI, AI Agent, Sales Advisor, and integrations with Microsoft Teams and Talkdesk. This strategic adoption positions eGain as a core technology foundation as Rogue prepares for its merger with Members 1st Credit Union, enabling real-time AI-powered guidance and consistent member experiences at scale.
01/20/2026, 9:43 AM • Benzinga
SELCO Community Credit Union has selected eGain's AI Knowledge Hub and AI Agent software to modernize its enterprise knowledge management system. The solution will serve approximately 500 employees across multiple departments, migrating SharePoint-based procedures into a unified, governed knowledge platform integrated with Genesys agent desktop. The implementation aims to improve operational consistency, accelerate onboarding, and establish a foundation for AI-driven automation.
01/13/2026, 6:15 PM • GlobeNewswire
Oregon Community Credit Union (OCCU) has selected eGain's AI Knowledge Hub and AI Agent software to modernize its knowledge management system, improve operational efficiency, and enhance member service experience across its enterprise.
11/18/2025, 1:53 PM • GlobeNewswire
eGain launched eGain Composer, a modular AI-powered knowledge management platform enabling developers to create trusted CX applications with enhanced content lifecycle management, compliance, and flexible integrations.
10/15/2025, 2:59 PM • GlobeNewswire
eGain introduced eGain Composer, a modular AI-powered knowledge development platform that enables developers to create reliable CX AI applications with advanced features like unified content management, security compliance, and flexible integrations.
10/15/2025, 2:59 PM • GlobeNewswire
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Company Profile
eGain Corporation engages in the development, license, implementation, and support of its customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. The company also offers a cloud-based platform through subscription basis; professional services, such as consulting and implementation services, training services, and managed services. It serves customers in various industry sectors, financial services, the public sector, healthcare, telecommunications, and other highly regulated industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.